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PalmettoAS
09-10-2009, 05:51 PM
My HUD is able to pick up tournament hand histories but not cash game hands. Both HH's are showing up in my database but HEM isn't recognizing the cash hands. There are 0 zero hands appearing in the cash games tab...
I would really like some help with this matter, I play on Stars by the way
Thanks:
1) What version of Holdem Manager are you using: Holdem Manager 1.09 beta 20

2) What Poker Site are you playing on: Pokerstars

2a) Have you clicked the Start Auto Import Button? Yes

3) Have you the settings exactly as per the FAQ for your site? Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? Yes

5) Are the hands being imported into Holdem Manager? NO


6) Have You Tried the Table Finder and did it work? Yes and No

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? On XP

9) Have you attached the holdemmanager.config file? ?

fozzy71
09-10-2009, 10:46 PM
My HUD is able to pick up tournament hand histories but not cash game hands. Both HH's are showing up in my database but HEM isn't recognizing the cash hands. There are 0 zero hands appearing in the cash games tab...
I would really like some help with this matter, I play on Stars by the way
Thanks:
1) What version of Holdem Manager are you using: Holdem Manager 1.09 beta 20

2) What Poker Site are you playing on: Pokerstars
.....

Please update to the latest beta 30b - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

PalmettoAS
09-10-2009, 11:41 PM
Looks like the upgrade worked,
thankyou for your help