Can't open HEM

[thames84]

I have just bought HEM. I can't open HEM.
I have the following message "HEM needs to know where to find the database"
2212

What can i do ? Where can i find a solution ?:confused:

[fozzy71]

Have you installed postgresql yet?

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.


Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products/pgdownload.dowindows

[thames84]

:mad:

I've done all you said. It did worked for some weeks, but then again it doesn't work!!! I've got the same message

I re-install postgresql but nothing change it's still not working !!! HELP:(

[fozzy71]

Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version. Please let me know what time zone you are in and what time/days are convenient for you.

[cxf.]

fwiw I am getting the same problem. Started with the transport connection error, updated to latest beta, beta failed to replace several files including holdemmgr.exe and now come up with an error with a large bug report thingy, still trying to load under beta 35. Let you know if I fix it.

[cxf.]

Fixed mine. Downloaded update again and saved it as normal. Moved it to my desktop. Restarted computer. Ran update first thing. All works fine now.

[thames84]

I've done it, and it doesn't work for me

[fozzy71]

I've done it, and it doesn't work for me

You have done what? A 're-update'? What errors are you getting?


1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

[thames84]

You have done what? A 're-update'? What errors are you getting?


1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

i've done cxf. suggestion

[thames84]

And once again i've got the same message, and once again it stopped working.

:mad::mad::mad::mad::mad::mad::mad::mad:

[thames84]

I've uninstalled PSQGRES, and i can't reinstall it !!!!

[netsrak]

Please try to explain your problems a little bit more specific. Do you get any error message during the Postgresql Installation? Which one?

[thames84]

The fisrt and most important problem is that for the THIRD time HM doesn't start and I've got the same ***** message every time (look at the first message I sent a few weeks ago).

The second problem is : when for the third time the problem above came back, I uninstall postgresql, and I tried to re-install it. But it didn't work. I got the following message " User 'postgres' could not be created. The user account already exists!"

So right now the situation is that postgreql isn't install, i can't re-install it, and HM is still not working ....

I think you will understand that i've got enought having the same problem all the time. I would love to have it fixed up once for all.:mad::mad:

[fozzy71]

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

For reinstalling SQL to a new/empty DB, please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete or rename the Program Files\Postgresql folders
3) run the command - start > run > cmd >

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products/pgdownload.do#windows



If you need help please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.