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darcy
01-10-2012, 05:42 PM
i had the same issues as alot of people which begun after the pokerstars update. i followed the instructions in these forums and loaded the new software and now when i open hem i get a notices saying "an error occured while retrieving the imported file list: An attempt was made to access a socket in a way forbidden by its access permisssions" what can i do???

Patvs
01-11-2012, 12:47 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Patvs
01-11-2012, 12:47 AM
Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)




If that doesn't resolve it, check if you can access HoldemManager if you run dbcontrolpanel.exe (from the HoldemManager folder) and create a new database.

darcy
01-11-2012, 03:11 PM
i use commodo firewall and that was the problem thanks for your help