PDA

View Full Version : hem is reading error



jasonhmuir
09-09-2009, 01:26 AM
when i auto import my hands it says import errors and ... the table im playing at shows up in the table finder but when i click on table finder it says it cannot find any untachable hands please wait until hm imports some... i dont know what to do ive done all the updates and have dont everything please help ty

fozzy71
09-09-2009, 02:39 AM
Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

jasonhmuir
09-09-2009, 02:47 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? yes

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? ftp..

2a) Have you clicked the Start Auto Import Button? yes

3) Have you the settings exactly as per the FAQ for your site? yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? yes

5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
dont know what that is
6) Have You Tried the Table Finder and did it work?
yes / no
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
windows xp
9) Have you attached the holdemmanager.config file? dont know what that is?

netsrak
09-09-2009, 02:52 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? yes



What does that mean? You need 1.09 Beta 30b. This version should be displayed in the title of the main HM Window.

jasonhmuir
09-09-2009, 03:00 AM
its 1.08.04 i deleted my onld one and re downloaded it from hm sight

netsrak
09-09-2009, 05:24 AM
Please update.... the link is in my signature

jasonhmuir
09-09-2009, 06:16 PM
updated it didnt do ne thing

fozzy71
09-09-2009, 08:14 PM
updated it didnt do ne thing

Does the title bar of hm now say 1.09 Beta 30b? Are you still getting import errors?



........
9) Have you attached the holdemmanager.config file? dont know what that is?

Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.


Chances are I will end up doing a remote support session with you eventually anyway, so we may as well schedule it now. Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version. Please let me know what time zone you are in and what time/days are convenient for you.