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La_Science
09-08-2009, 06:43 PM
hello,

When i launch HEM the first thing i get is the PostgreSQL(window).
Then when i try to connect......there's a window that appears with written in
" A connection to PostgreSQL could not be made.Would you like to have HEM
to attempt to start the service?
I respond with "Yes".
Then i get a new window with written "Sorry HEM was unable to start the service.
I push OK
and there a new window appears with written "Holdem manager has started the service. try again
....
....

What can i do to help you more finding my problem?

Ps: i have disactivated my windows firewall, antivirus firewall.
Do i have to disactivate my antivirus also?


Help me please.....

fozzy71
09-08-2009, 11:04 PM
You can usually leave antivirus on, but any firewalls or internet security packages like norton and mcaffee, need to have exclusions set or be uninstalled.

First try a simple reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.

La_Science
09-10-2009, 03:06 AM
thx sir


I understand that the big problem is WINDOWS vista.


Thx for all the help you gave me.
Sincerely yours


La_Science