View Full Version : HEM updated but not working with previous key

01-09-2012, 11:24 PM
It seems after updating with the new HEM1, HEM doesnt work anymore. I have put in my key which is the pro version with both OMH/HEM. Once I hit ok this screen pops up. I went to my HEM account to manage my keys and i dont have any keys to reset.


01-09-2012, 11:43 PM
please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

HEM + Omaha Manager should be a PR2 code (PRO- is just HoldemManager).

First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just a regular hidden file)

01-10-2012, 12:48 AM
checked all of it off and it still doesnt work

01-10-2012, 01:01 AM
Click on copy details to clipboard (of the registration error) and email us the error to support@holdemmanager.com