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Rush222
09-08-2009, 02:10 PM
Hi I'm new here and there are thousands of topics like this and I don't have the time to read all those so I made a new one.

So problem is this, my HEM doesn't import hands from ongame. Yes, I made it import from the right folder. Yes, I downloaded the newest patch. That didn't work and I downloaded some older patch and that topic said something about omaha players so I downloaded it (I play PLO). When I installed it, it imported 700 hands but that's it, now it doesn't work anymore.

What's wrong with this piece of s...?????

HELP PLEASE?!

netsrak
09-08-2009, 02:20 PM
Thanks for the warm welcome words. I'm very motivated to help you.

Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Rush222
09-08-2009, 03:21 PM
Didn't work.

Answers:

1. 1.09 beta 30b

2. a) Redkings, just ongame
b) PLO 5 handed
c) lol, yes i have

3.

4. There is a file but the file's name is handhistory.log.

And the path is C:\Documents and Settings\xxxx\Local Settings\Application Data\P5\RedKings\handhistory

5. No and Database seems to be fine. made a new one and same problems.

6. No I haven't tried and I don't need it.

7. Yes

8. Didn't understand this one, and the link doesn't work.

9.


Edit: When I was doing this stuff Hem imported only once from that handhistory file. when I deleted it and started redkings and hem again it imported once but when i restarted redkings and didn't delete that file it didn't import anymore. and this continued.

netsrak
09-08-2009, 04:19 PM
Some users have reported problems with ongame in the last days. So if you want to help us finding it out please mail directly to support@holdemmanager.net with a link to this thread and your forum nick to arrange a teamviewer sesssion with our developer.

6. Please try whether it works with the table finder: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

8. UAC is a Vista user account control. This is the correct link http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Your configuration looks fine for me. The only thing you could try is to disable subfolders for the ongame import path. This sometimes helps

Rush222
09-08-2009, 04:26 PM
Well yeah.. Teamviewer is talking also right? I'm not that good with english so maybe it's better I stay away from that..

But I'll wait if something new pops out.

netsrak
09-09-2009, 02:47 AM
Teamviewer has a chat option for which you need english. But mainly we look onto your computer via this software.