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ricardoalix
09-08-2009, 01:53 PM
the hands dont apear in cashgames


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
no, 1.08.04

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
PokerStrars

2a) Have you clicked the Start Auto Import Button?
yes

3) Have you the settings exactly as per the FAQ for your site?
yes


4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes

5) Are the hands being imported into Holdem Manager?
yes, but with errors

5a) Do they import if you create a new database?
same thing

6) Have You Tried the Table Finder and did it work?
yes, he show the tables, but with no players on

7) If you open the HH are they written in English?
yes

8) If your using Vista have you UAC disabled?
windows 7, but i have disable

9) Have you attached the holdemmanager.config file?
no

netsrak
09-08-2009, 02:19 PM
Please make sure you have the 1.09 beta 30b patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

ricardoalix
09-08-2009, 02:38 PM
same Problem... there no statistics, hands, information on cash games.
and in poker stars theres no changes too

netsrak
09-08-2009, 04:04 PM
Are you sure you installed the update to the original installation path?
Your Holdemmanager should say 1.09 Beta 30b in the title of the main window

ricardoalix
09-08-2009, 10:10 PM
i´m sure :(

fozzy71
09-09-2009, 02:19 AM
Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.