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svenna80
01-09-2012, 04:08 PM
Can't get my HM to work. I open the program. It says that i need to activate online. I push activate. The it's says sucsess, when I click ok I get the following message " A valid license cannot be obtained for holdem manager"

I've just updated to 1.12.09

Patvs
01-09-2012, 08:54 PM
please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

zekameka
01-10-2012, 11:06 AM
i have the same problem ..., already sent my log file to support

svenna80
01-10-2012, 11:45 AM
Mail sent, any eta. on when it is fixed?

Patvs
01-10-2012, 01:56 PM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just a regular hidden file)


Also please try this:

1. Create a new text document in the Config folder and name it LicDebug
2. Open HM and register
3. Close HM and delete the LicDebug.txt file


That will enable you to enter the correct serial key. (currently the wrong key is 'stuck' in your license file)

zekameka
01-10-2012, 02:16 PM
thanks, worked! :)

svenna80
01-10-2012, 03:01 PM
Ty :)