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View Full Version : Tourny problems with HEM and full tilt poker



SmokeyS
09-07-2009, 05:37 PM
Hi, i just bought HEM and it works perfectly (as far as i can tell) for cash games, but when i get deep into a tournyment it starts to have errors importing the hands, i don't understand why it would suddenly stop importing hands. Any ideas?

fozzy71
09-07-2009, 07:49 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

SmokeyS
09-09-2009, 10:28 PM
what would user access control being off do to cause it to stop working?

fozzy71
09-10-2009, 02:00 AM
UAC must be off for HM and postgresql to be able to work and communicate properly. This is step number 1 when installing HM and Postgresql on a Vista/W7 computer. If you do not turn off UAC, you must go thru your system and manually set all the HM and PostgreSQL processes to always run as administrator.