PDA

View Full Version : beta 30b - can't detect tables on pokerstars



fish888
09-07-2009, 06:17 AM
hi there, ive just updated to the latest beta version. i was using beta 29. now HEM can't detect any new tables i open on pokerstars. im using windows vista and i've already disabled UAC when i first installed HEM

netsrak
09-07-2009, 06:42 AM
Please check again: Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.
And check the settings in your Stars client.

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

fish888
09-07-2009, 06:52 AM
yep ive checked that UAC is turned off, and i've also tried the popup menu 'run as administrator' thing. but HEM still can't detect the tables

netsrak
09-07-2009, 07:25 AM
Please reboot your computer, delete all files in the Pokerstars handhistory folder (or move them to a different folder) and try again.

If it doesn't help please try again with Beta 29: http://www.holdemmanager.com/downloads/HmUpdate1.09.29.exe
and give us feedback whether its working or not.

fish888
09-07-2009, 07:53 AM
i rebooted my com and checked my pokerstars hand history holder. it's empty. so i started HEM, but it still couldn't detect the tables. now i've reverted to beta 29 which works fine.

netsrak
09-07-2009, 10:01 AM
Thanks, i will forward it to Mike for a response.

Mike chops
09-07-2009, 11:38 AM
Did you try the table finder? What happened?

fish888
09-07-2009, 11:40 AM
it said something like no hands found. but i wasnt seated at any tables. didnt want to sit in cause there was no statistic shown

netsrak
09-08-2009, 02:44 AM
Sorry, wasn't noticing that you are talking about the Prefetch. Some people have reported this problem with Beta 30, for others it is working.
I hope it will be fixed soon.