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View Full Version : HM is asking me to reactivate?



QuattroFour4
09-01-2008, 11:40 AM
HM was working perfectly ever since I bought it a few months ago, but for some reason now it's asking me to reactive:

http://img133.imageshack.us/img133/7906/99697146gq7.jpg

and then it shows this error:

http://img292.imageshack.us/img292/5281/82663508tr6.jpg

http://img205.imageshack.us/img205/2479/31916337vr9.jpg

What's going on and how do I fix it?

fabio
09-01-2008, 11:46 AM
Have you changed your CPU or something? Email sales@holdemmanager.net to get your key resetted

QuattroFour4
09-01-2008, 11:56 AM
Have you changed your CPU or something? Email sales@holdemmanager.net to get your key resetted

I haven't done anything at all between yesterday and today, and yesterday it was working fine...I haven't even turned my computer off lol

When I open HM it doesn't even give me an option to change my key, it just goes straight to that reactivation screen

fabio
09-01-2008, 12:49 PM
please email me at fabio@holdemmanager.net to arrange a date and time for a Teamviewer session so I can take a look into this

QuattroFour4
09-01-2008, 01:06 PM
please email me at fabio@holdemmanager.net to arrange a date and time for a Teamviewer session so I can take a look into this

I really don't wanna do a Teamviewer session, and I'm not sure why it's necessary. Those 3 screen shots sum up almost perfectly what the problem is, and I'm sure I'm not the first to have this problem.

What would make HM ask me to reactivate? It says "0 of 15 days remaining" in one of the windows that comes up when I'm asked to reactivate, as if I've been using some sort of trial. Any idea why this is?

Rvg72
09-01-2008, 03:30 PM
Hi, this is an issue with your Proxy. Are you using TPG? If not check your proxy settings and when activating press Ctrl-F7 and set your proxy info. If you use TPG then they have made a mess of their transparent proxy but I have been working with the registration software company and should have a solution today

Roy

QuattroFour4
09-01-2008, 03:50 PM
Hi, this is an issue with your Proxy. Are you using TPG? If not check your proxy settings and when activating press Ctrl-F7 and set your proxy info. If you use TPG then they have made a mess of their transparent proxy but I have been working with the registration software company and should have a solution today

Roy

I have no idea what TPG is lol, so I don't think I use it :(

I pressed CTRL-F7 and this window came up, but I'm not sure what to do with any of these fields:

http://img87.imageshack.us/img87/2903/27732376cg1.jpg

Shloogy
09-01-2008, 05:15 PM
mi off topicing here , just wanted to ask something that has been bothered me a long time four4:

how do u set up the pictures to be shown without the need to be clicked on?

thanks, sorry...:D

QuattroFour4
09-01-2008, 05:23 PM
mi off topicing here , just wanted to ask something that has been bothered me a long time four4:

how do u set up the pictures to be shown without the need to be clicked on?

thanks, sorry...:D

I go to http://www.imageshack.us/ and then host the photo, using the bottom link that they provide. Then when I'm posting, there's an image button that you can click on, and just copy/paste the previous link in there :cool:

Rvg72
09-01-2008, 07:54 PM
Quattro, you are all good now right? Just want to follow up in the forums because I think the latest build gets around the proxy issues (error 417 during registration). If anyone else has this problem email me at support@holdemmanager.net for an advanced copy of the build

Roy