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poboy
09-03-2009, 05:57 PM
I have been having trouble getting this software to work. I had the trial version, during which time I loaded about 8K hands into the db. I paid for HEM, and after registering a few times, got it to work. But half of the old hands were missing. Then I imported 10K hands from my HD. They don't show up in the main view. I added my alias, and when I do that I see the 10K hands listed. But once the screen name is added, the hands still aren't there. So I then deleted all aliases and started over. That doubled my hand count from 4 to 8K, but still didn't add the 10K hands I imported. It also added $5K in winnings, which would be nice if I had actually won it.
Then I created a new database, made it the default, did not import anything, and the same hands that were in the old one showed up.

I'm about to uninstall it and reinstall. Any other ideas?

fozzy71
09-03-2009, 06:16 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

You are likely importing with an old version of HM or are having postgresql database problems.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.
*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your hand history archives so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21


*If that doesn't help, please answer these questions so we can understand your system and poker sites better - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

poboy
09-03-2009, 06:44 PM
Thanks

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

You are likely importing with an old version of HM or are having postgresql database problems.
I dled the 1.09 as soon as I got my serial code


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
I don't have Vista. I followed the link to add exceptions, but after I did the Add Port part and clicked, no Add a Program dialog popped up.


*Please make sure your Windows Auto Update is fully updated.
It is

*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.
I don't know what that is.


*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your hand history archives so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21
I just uninstalled and reinstalled, and started a new db. So far I've only imported from one site, but out of 15,511 hands, 13K show up.




*If that doesn't help, please answer these questions so we can understand your system and poker sites better - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

I've got hands from FT and UB/AP. I'm trying to see them all in the cash games main view. The hands I'm importing are on my hard drive, they are apparently going into the db fine, just not showing up right.
I haven't used or tried to use the HUD.
I set up the autoimport, although the hands I'm trying to import are on my HD already.

Question: why is my screen name for UB and AP separate?

fozzy71
09-03-2009, 07:00 PM
Thanks

I dled the 1.09 as soon as I got my serial code

Which specific version of 1.09? We have released 2 or 3 new beta versions this week alone. Current version is 1.09 Beta 30a.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.



I don't have Vista. I followed the link to add exceptions, but after I did the Add Port part and clicked, no Add a Program dialog popped up.

I usually add the program s first, and then the port, but the process is the same. Perhaps our FAQ needs a little clarification or more detail to each little step involved.


4. Enter PostgreSQL as the Name and 5432 as the Port number in their respective fields as shown in the screenshot above. Click OK. An Add a Program dialog will pop up.

The last sentence is a little vague or missing a step actually. I have changed it to be more accurate.



Enter PostgreSQL as the Name and 5432 as the Port number in their respective fields as shown in the screenshot above. Click OK. Now click Add Program, and the Add a Program dialog will pop up.

Now you should be able to repeat the process for the other exceptions.



I don't know what that is.

Start > Control Panel > Add/Remove Programs > look for Microsoft .Net Framework 3.5 SP1



I just uninstalled and reinstalled, and started a new db. So far I've only imported from one site, but out of 15,511 hands, 13K show up.

This is usually because you do not have the latest beta version.




I've got hands from FT and UB/AP. I'm trying to see them all in the cash games main view. The hands I'm importing are on my hard drive, they are apparently going into the db fine, just not showing up right.
I haven't used or tried to use the HUD.
I set up the autoimport, although the hands I'm trying to import are on my HD already.

Please answer all of the questions that were asked in that link, that you quoted, one by one.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

poboy
09-03-2009, 07:21 PM
Which specific version of 1.09? We have released 2 or 3 new beta versions this week alone. Current version is 1.09 Beta 30a.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

I dled from your link, but I dled the update this afternoon too.




Please answer all of the questions that were asked in that link, that you quoted, one by one.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
The one you provided/that was available on the website this afternoon

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Ultimate Bet and Full Tilt Poker. NLHE 6max. The problem occurs trying to see HHs/screen names combined from both sites

2a) Have you clicked the Start Auto Import Button?
yes

3) Have you the settings exactly as per the FAQ for your site?
which settings?

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes. program files/ulimatebet/handhistory/[my screen name]+subfolders

5) Are the hands being imported into Holdem Manager?
It appears so, yes. They import fine, they just don't show up

5a) Do they import if you create a new database?
yes
6) Have You Tried the Table Finder and did it work?
no, I haven't tried it

7) If you open the HH are they written in English?
yes

8) If your using Vista have you UAC disabled?
no Vista

9) Have you attached the holdemmanager.config file?
I don't know what that means, so I'm going with no

fozzy71
09-03-2009, 11:34 PM
....

5) Are the hands being imported into Holdem Manager?
It appears so, yes. They import fine, they just don't show up

5a) Do they import if you create a new database?
yes

The new DB works fine? The same problems do not occur again?

Then your original DB is corrupted somehow.

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.

*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21



9) Have you attached the holdemmanager.config file?
I don't know what that means, so I'm going with no

This is explained in detail in the FAQ where you copued the questions from, but I don't think I will actually need it at this time.

poboy
09-04-2009, 09:15 AM
The new DB works fine? The same problems do not occur again?

Then your original DB is corrupted somehow.

I had only imported UB files. I just imported FT files and it seems to be working now. Why are UB and AP separated though? And are the hand counts shown in the player list for each the same hands or different ones?

I have a new problem though. There's about a 15bb/100 difference between my WR in HEM and my WR for the same hands on tableratings. I'm thinking tableratings is closer to accurate because I'd have more money if HEM was accurate.

netsrak
09-04-2009, 10:28 AM
You have different Screennames on UB and AP so its separated. The counts behind the names are only for this name.
To join them you need to create an alias.

When i read this thread i get the feeling that lots of your hands are corrupt (maybe not in english?) Possibly thats the reason for the BB difference too.

poboy
09-04-2009, 11:00 AM
I have the same SN for AP and UB. I joined them both under an alias, but I'm assuming the hands overlap because I would have double the hands I do have in the db. Plus I never really played on AP before or after the merge.

All the hands I've loaded are txt files that were saved to my HD by the poker client. Is there a way to tell if they are corrupt somehow? I can open them and read them, they are definitely in English.

fozzy71
09-04-2009, 11:27 AM
..... Why are UB and AP separated though? And are the hand counts shown in the player list for each the same hands or different ones?

The Players tab separates everything by site. If it shows 1k hands of AP and 1k of UB, that is what HM imported the hands as.


I have the same SN for AP and UB. I joined them both under an alias, but I'm assuming the hands overlap because I would have double the hands I do have in the db. ....

The alias doesn't appear in the Players tab. You use that for combining screen names of players from the Players Tab, to create a single name you can search to see the aggregated stats. You can do this for your screen names, or any villains you want. You can create a 'Winning TAG' alias, and assign multiple players from the players tab to your new alias you created for research/review of winning TAG players. Then you can search for the alias on the various other tabs and reports.



I have a new problem though. There's about a 15bb/100 difference between my WR in HEM and my WR for the same hands on tableratings. I'm thinking tableratings is closer to accurate because I'd have more money if HEM was accurate.

TableRatings isn't anywhere near accurate according to everything I have ever read. They don't have 100% coverage, and they don't cover all stakes.



All the hands I've loaded are txt files that were saved to my HD by the poker client. Is there a way to tell if they are corrupt somehow? I can open them and read them, they are definitely in English.

Are you using 1.09 Beta 30? Please verify the actual version number in the title bar of HM. If you are having import errors with beta 30, please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net and cc me at fozzy@holdemmanager.net.

poboy
09-04-2009, 11:51 AM
The Players tab separates everything by site. If it shows 1k hands of AP and 1k of UB, that is what HM imported the hands as.



The alias doesn't appear in the Players tab. You use that for combining screen names of players from the Players Tab, to create a single name you can search to see the aggregated stats. You can do this for your screen names, or any villains you want. You can create a 'Winning TAG' alias, and assign multiple players from the players tab to your new alias you created for research/review of winning TAG players. Then you can search for the alias on the various other tabs and reports.
You've lost me. I created an alias. Then I attached my UB SN, my AP SN, and my FT SN to that alias. In the main view, next to the Player tab, if I click change and type in my SN for UB (same as it is for AP), both player names show up in the dialog box separately. My UB SN has 14K hands listed, and my AP SN has 11K. If I change back to my alias, I do not have 25K hands show up.





TableRatings isn't anywhere near accurate according to everything I have ever read. They don't have 100% coverage, and they don't cover all stakes.
yeah it doesn't seem that great to me either, but my stats there are negative, whereas the stats in HEM are positive. Considering I've been losing, I'm pretty sure I'm not up over a grand.





Are you using 1.09 Beta 30? Please verify the actual version number in the title bar of HM. If you are having import errors with beta 30, please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net and cc me at fozzy@holdemmanager.net.

Yes I am using 1.09 beta 30. I think I'd rather just get my money back, I've wasted too much time on this already.

fozzy71
09-04-2009, 12:17 PM
You've lost me. I created an alias. Then I attached my UB SN, my AP SN, and my FT SN to that alias. In the main view, next to the Player tab, if I click change and type in my SN for UB (same as it is for AP), both player names show up in the dialog box separately. My UB SN has 14K hands listed, and my AP SN has 11K. If I change back to my alias, I do not have 25K hands show up.

That is how it is supposed to work, when setup properly.

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/hmpoboyalias1.png

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/hmpoboyalias1a.png

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/hmpoboyalias1b.png

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/hmpoboyalias1c.png

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/hmpoboyalias1d.png



5) Are the hands being imported into Holdem Manager?
It appears so, yes. They import fine, they just don't show up


The new DB works fine? The same problems do not occur again?

Then your original DB is corrupted somehow.

.....


I had only imported UB files. I just imported FT files and it seems to be working now. ........

I am still unclear on this. Did the UB hands import, but you couldn't find them in HM? Or they didn't appear properly on the Hands tab, or similar? Did you get any import errors?


If you want to email me the problematic hands I would be glad to try a test import and see if I have the same problems. If so I can have the developer look at the hands and find the problem.

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.



Yes I am using 1.09 beta 30. I think I'd rather just get my money back, I've wasted too much time on this already.

I really wish you didn't feel that way. You haven't given us a chance to try and import the files you are having problems with, or given us an opportunity to offer a remote support session to take a look at your PC personally.

If you feel you want a refund, please email your details, and a link to this thread, to sales@holdemmanager.net.

poboy
09-04-2009, 12:34 PM
I am still unclear on this. Did the UB hands import, but you couldn't find them in HM? Or they didn't appear properly on the Hands tab, or similar? Did you get any import errors?
Initially, I imported them (into the trial version db that had FT hands in it already), but couldn't find them in HM. Then I uninstalled/reinstalled HM, followed your suggestions, started a new db, and loaded only the UB hands that I had the problem with previous. They showed up. I added some FT hands after, and got them to show up.
However, I know I'm down in those hands, but HM shows me up.


I really wish you didn't feel that way. You haven't given us a chance to try and import the files you are having problems with, or given us an opportunity to offer a remote support session to take a look at your PC personally.

If you feel you want a refund, please email your details, and a link to this thread, to sales@holdemmanager.net.

I have no complaints about the support you've offered, I just don't want to spend any more time on it.

Rvg72
09-04-2009, 12:44 PM
All UB hands appear as ABS hands now since the merge on Cereus and so you probably have two different ABS player names in the DB. If hands are still missing then they are not included in the hand histories you are trying to import.

You purchased yesterday and want a refund so we'll provide it but I think you'll probably realize what the problem was at some point soon and hopefully consider repurchasing.

Roy

poboy
09-04-2009, 12:51 PM
The only thing I can figure on the AP/UB thing is that my AP SN is in caps and the UB one isn't. Otherwise it's the same name.


I'll certainly consider HM again sometime down the road.

poboy
12-21-2009, 12:25 PM
Hi. I want to try this again. Can you re-enable the trial period for me so I can see if I can get it to work? TIA

fozzy71
12-21-2009, 01:16 PM
Unfortunately it is not possible to extend the trial. We do offer a 10 day full refund, so you could use that as an extended trial of sorts.