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tomoonomo
01-04-2012, 01:29 PM
i requested my HH from stars for 1st jan 2012 and they sent the file.

i saved it in a folder and tried to use import from file. however the software is not detecting any hands in the folder and i dont know why because i have done this before and it has worked fine.

please help

thanks
tom

Patvs
01-04-2012, 06:21 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Is the file PokerStars sent you a .txt file, or did they email you the hands?
(if email: copy the content of the mail to a notepad .txt file) then run a import from file on it.


If HM doesn't detect the hands, email us the file to support@holdemmanager.com