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lolacoats
09-03-2009, 04:18 PM
Using HEM 1.08.04

It's importing the files, but not importing the hands of any of my games; tabletracker does recognize the tables I am sitting at, but shows them as always having zero players. I've restarted the computer a number of times, reinstalled Postgres, and have tried using numerous databases. UAC is disabled and HEM is running as admin.

fozzy71
09-03-2009, 05:31 PM
Using HEM 1.08.04
.......


*Please update to the latest 1.09 beta 30a - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

lolacoats
09-04-2009, 01:39 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Latest
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
FTP, all types. Have not tried on other sites.
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes. Under C:\Program Files\FullTiltPoker\
5) Are the hands being imported into Holdem Manager?
No

5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
Kind of. it recognizes that I am at the table, but not me or the players
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
Yes

netsrak
09-04-2009, 04:54 PM
Please give us the full holdemmanager version from the header of the main HM window.
If its not 1.09 Beta 30 you need to update.

And your HM archive folder must not be in the same hierarchy as the FTP handhistory folder. Please create a different folder like c:\hmarchive and reconfigure your Auto-Import settings.

lolacoats
09-05-2009, 06:28 PM
Using 1.09 Beta 30.

Moved archive folder. Reconfigured auto-import. Problem subsists.

fozzy71
09-05-2009, 07:54 PM
Please www.7zip.org some of the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread. I will test import them after this support session I am in midst of. I will probably setup a teamviewer session with you, but I am not sure if I will still have time to do it this evening.