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No_Straddle
09-03-2009, 07:10 AM
new to the forums so hi, appologies if this is in the wrong place but i figure its not.

i got the 15 day trial just to check out HEM before i possibly buy it but im pretty confused, trying to assign a name to the system but i always get this error (post a pic below)...for the record i play on ladbrokes and whenever i load tables i do get the holdem manager page come up which is detecting my tables but i have no info at all, i'm probably doing something drastically wrong but figure. any help would be good, cheers

http://img44.imageshack.us/img44/3186/holdemmanager.th.jpg (http://img44.imageshack.us/i/holdemmanager.jpg/)


http://img297.imageshack.us/img297/3186/holdemmanager.th.jpg (http://img297.imageshack.us/i/holdemmanager.jpg/)

netsrak
09-03-2009, 07:46 AM
Please make sure you have the 1.09 beta 30a patch from the link in my signature.

You need to import some hands before you can change the player name and configure the alias with your screennames.


If that doesn't help, or you need help for any reason, please let us know.

No_Straddle
09-03-2009, 07:51 AM
Okay ill get the beta but slightly confused, how can i import hands if it doesnt have an alias to assign the hands too? sorry for sounding stupid (if i do)

netsrak
09-03-2009, 07:57 AM
Alias is sth. to connect screennames.

Step 1: import hands
Step 2: setup hero name
Step 3: create an alias if you have more than one screenname

You should have a look into the Newbie Guide http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=2
and the manual: http://www.holdemmanager.com/downloads/HoldemManagerManual.pdf

No_Straddle
09-03-2009, 08:37 AM
for some reason now my HEM wont even connect to POSTGRES any ideas?

No_Straddle
09-03-2009, 10:28 AM
http://img3.imageshack.us/img3/4531/42482681.th.jpg (http://img3.imageshack.us/i/42482681.jpg/)

thats the error screen im now getting when i try to connect to holdem manager any ideas?

netsrak
09-03-2009, 11:39 AM
Is your Postgresql Service running?
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
http://www.holdemmanager.net/forum/showthread.php?t=8261


Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

fozzy71
09-03-2009, 11:59 AM
http://img3.imageshack.us/img3/4531/42482681.th.jpg (http://img3.imageshack.us/i/42482681.jpg/)

thats the error screen im now getting when i try to connect to holdem manager any ideas?

First try a simple reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.