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View Full Version : HM manager no longer imports hands and table manager does not pop up



sinestral
09-03-2009, 12:36 AM
1) What version of Holdem Manager are you using?

latest version

2) a. What poker site are you playing on and does the problem occur on more than one site?

poker stars

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT

NL

c. Have you clicked on the Start Auto Import button?

Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

checked

4) Check to see if the hand histories are showing up in the correct folder.

yes

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

yes

6) Have you tried the Table Finder and did it work?

initially it said there were no unattached tables and then the table manager would not pop up

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.


in English

8) Make sure UAC is disabled and unselect it and restart if it is.

not using Vista

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

attached

My database was working fine and then it stopped importing files and my table HUD would not show. I tried creating a new database and worked through the pokerstars set up process again, but still files were not importing properly although they were going into the correct import folder. The table manager worked initially, but now that is not poping up once the auto import button is pushed.

Not sure what else I can do.

netsrak
09-03-2009, 03:38 AM
Latest version is not a useful information.

Please make sure you have the 1.09 beta 30a patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

Chamie
10-29-2009, 02:57 PM
"initially it said there were no unattached tables and then the table manager would not pop up"

The EXACT same thing happend to me today ;O, haven't figured how to solve it yet either.

EDIT: Think it was UAC in my case