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TigerGomes
09-02-2009, 02:16 PM
I'm trying to use HEM with PokerStars. I've used HEM with fulltilt and had no problems. I set up all the correct hand history folders for pokerstars and it's giving me an importing error.

It detects the file, but says 0 hands have been imported.

I tried creating a new database, same thing happened.

I have the latest updates installed also.

Please help.

fozzy71
09-02-2009, 02:32 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Kaizen2000
09-02-2009, 02:34 PM
Stars handhistory has to be in english

TigerGomes
09-02-2009, 02:44 PM
My HUD is working fine, but nothing is showing up in my Reports and Sessions Tabs. It is just blank

fozzy71
09-02-2009, 06:33 PM
My HUD is working fine, but nothing is showing up in my Reports and Sessions Tabs. It is just blank

Make sure all filters are cleared. Do you get hands or any data to display on any of the tabs?

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.
*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21