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View Full Version : Hold'em Manager Not Importing SOME Hands



c1rcus
09-01-2009, 06:54 PM
I'm using HEM version 1.09 beta 24 with Windows Vista. When I play multiple tables, sometimes HEM isn't importing the hands from one of the tables. The HUD won't pop up on one table, and the table manager will say that 0/2 payers are playing, when in fact there are two players. Anyway, I checked the location of the Hand Histories and the files are there. They just won't import. When I try to import one of the files manually instead of doing the autoimport I get an error message that says "0 files found to import." Help please?

fozzy71
09-01-2009, 07:43 PM
*Please update to the latest beta 30 - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

c1rcus
09-02-2009, 12:28 AM
while trying to update to fix my problem i got this error message:

the package was unable to replace the following file: C:\Program Files\ RVG Software\ Holdem Manager\HoldemManager.exe

that can't be good.

c1rcus
09-02-2009, 12:29 AM
then trying to restart hold'em manager i get this error message. check the link. http://vvcap.net/db/rhDzce_EeeDZa6kZG7-a.htp

netsrak
09-02-2009, 03:22 AM
Please reboot your computer,
clear your browser cache or use a different browser, download and install the update again and make sure you choose the original installation path.

c1rcus
09-02-2009, 01:59 PM
Installed WV Service Pack 2. Re-updated. Everything working now.