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tclark828
12-31-2011, 05:05 PM
Midway through a session all of my hands played etc disappeared from my DB. I cant access any of my hands, but if i do a player search it says that they are in their. I cant get the sessions or the report tabs to display anything except Na across the board. My HUD works fine and updates players stats. Ive updated HEM and restarted it and my PC. Is there anything else i can do?

Thanks,
Tclark

Patvs
01-01-2012, 09:29 AM
clear filters (even though it appears no filters are selected)

If that doesn't resolve it, create a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager
and reimport your hands.


Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

On which site are you playing? What type of games?