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pierrot_lune
09-01-2009, 01:31 PM
Hi,

I changed my poker room recently. I moved from unibet to pokerstars.
When I tried to configure HM for pokerstars, the hud doesn't work and I'm not able to see my name in the list of players.
No hands seems to have been imported.

I have checked my hand history from pokerstars: it's OK.

When I click auto import, it says that it imports hands, but I can't retrive them after.

Have you got an idea of what happens or a way to go further in analisys.

Thanks for your help.
btw :I have reinstalled the latest software version.

netsrak
09-01-2009, 03:05 PM
Please make sure you have the 1.09 beta 30 patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

fozzy71
09-01-2009, 03:09 PM
Hi,

I changed my poker room recently. I moved from unibet to pokerstars.
When I tried to configure HM for pokerstars, the hud doesn't work and I'm not able to see my name in the list of players.
No hands seems to have been imported.

If it hasn't imported your hands, you can't search your name.




When I click auto import, it says that it imports hands, but I can't retrive them after.

You just said it didn't import your hands in the quote above.




btw :I have reinstalled the latest software version.

I don't think you have the latest beta version.


*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

pierrot_lune
09-02-2009, 12:13 PM
thanks,
I installed the latest soft 1.09 beta. and now it works.