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cheapflop
09-01-2009, 01:20 PM
Ok so I'm similar to many and have searched the forums extensively without a solution.

I just purchased the software. I had long ago run the trial and then uninstalled it. I even think I may have wiped clean Windows XP from my laptop prior to this.

In any event, I have installed the program and the beta patch update.

I get the following generic Windows (familiar it seems to many) message: "Holdem Manager has encountered a problem and needs to close. We are sorry for the inconvenience."

I have uninstalled and reinstalled, cleaned the registry, turned off my firewall, etc etc etc without any solution. I have searched the forums and made a very strong effort for a fix without success before posting this so as not to get flamed.

Please advise - I want to use my new toy. Thank you.

CF

fozzy71
09-01-2009, 02:38 PM
Please reboot and update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.


If the error continues we will have to try a clean reinstall.


*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

cheapflop
09-01-2009, 02:54 PM
[QUOTE=fozzy71;83039]Please reboot and update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.


If the error continues we will have to try a clean reinstall.


*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed


I know you are super busy and the easiest thing for these types of posts is a cut and paste response, but if you read my post I've already done all of those things. As well I do have .NET 3.5 SP1 installed. Not sure what I can do in terms of other cleanup/deletions that would explain why it's not even loading the program from the start.

fozzy71
09-01-2009, 03:00 PM
Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.

I won't be able to do this for at least 3 or 4 hours from now.