merge hu sng import error

[redzill4]

the 21.50 super turbo hu sngs on merge network arent importing properly for me. yet the 15.30s do import properly as do the 23 turbos.

also the new update broke my hud. as in it isnt updating the stats and whatever.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.


---




Can you email us a handhistory for the games that don't import properly to support@holdemmanager.com ?
Also check if they import into a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager