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chrisrobertson
09-01-2009, 07:07 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Pro 1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Full Tilt. NL Holdem .25/.5
2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\Full Tilt Poker\HandHistory
5) Are the hands being imported into Holdem Manager?
its importing, but only into a subfile that is created under my screen name. I've tried to delete the subfolder under my computer, but it keeps appearing every time i log onto Holdem manager and play. it only holds about 6-10 hands, then fills up or something, and holdem manager can't import any more hands.
5a) Do they import if you create a new database?
yes, same deal though
6) Have You Tried the Table Finder and did it work?
yes it didnt work. said it could not find unattached hands
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
not using vista
9) Have you attached the holdemmanager.config file?
yes

netsrak
09-01-2009, 07:18 AM
Please make sure you have the 1.09 beta 30 patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.