View Full Version : problem to uso notecaddy in hm2

12-30-2011, 10:24 AM
I bought the products HM2, SNGWiz and NoteCaddy with the seller Home - Loja MaisEV: O melhor em artigos para Poker (http://www.lojamaisev.com/loja/)
I downloaded the HM2 and SNGWiz in the official websites, and I registered and started using the programs
In the official website of HM was not available to download NoteCaddy, so I downloaded the program on the site Assaultware - Notecaddy (http://www.assaultware.com/Note_Caddy.aspx)
The key availabled in my account on the HM website for enabling NoteCaddy not work
I made contact with the seller who sent me the new key
This last key has been accepted for registration NoteCaddy
The program lowered my hands and created several notes, but I can not use the notes because it seems that the HM2 is not interacting with the NoteCaddy
When I click on the icon of NoteCaddy within the HM2, comes the message: "NoteCaddyis not accessible. HM2 Please upgrade your license to include NoteCaddy for full accessto notes Hundreds of definitions ... If you NoteCaddy Purchased as a standalone application, please Assaultware - Notecaddy (http://www.notecaddy.com) visit for details on how to migrate your license "
What can I do to solve the problem?
Sorry about the poor quality of English, I used Google Translator
thank you

12-30-2011, 01:22 PM
pls email us at support@notecaddy.com with your license

12-30-2011, 01:44 PM
I've done that. Could you confirm receipt? It is the same text here in forum, but with the numbers of the two licenses noted.

12-30-2011, 02:11 PM
Have you tried going to this page Attach and enable your NoteCaddy license to Holdem Manager 2 (HM2) (http://www.assaultware.com/BindNoteCaddyLicenseToHM2.aspx) and entering your hm2 license and NoteCaddy license?

12-30-2011, 02:25 PM
Appears warning that the second license is tied to an HM2. I asked about it to the seller and he replied that the license is bound to my own HM2.

12-30-2011, 05:10 PM
Do you understand that the problem is not solved?

Appears notice that I said, and I can not use the notecaddy.

12-30-2011, 06:57 PM
I answered your email.