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theRabidDog
08-31-2009, 08:35 PM
when i try to access older HHs in the replayer or by clicking players tab>pop up player details>biggest pots i get an error message when i use the beta version and when i use the main version i get another error message saying that its been saved to my clipboard. how do i access it?

ill attach the error message i get when i use the latest beta

fozzy71
08-31-2009, 10:16 PM
It is copied to your windows clipboard. Use Right-Click > Paste or Ctrl+V to paste the clipboard contents.


For the crash/error.


1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder


If that doesn't work, and the rpoblem is persistent, let me know so we can try a clean reinstall of HM.

theRabidDog
09-01-2009, 03:05 PM
followed the 4 steps. it didnt work. i got this error message....its almost as if the old HHs dont exist in the database any more bc everything else works fine.

unhandled exception has occured in your application. if you click continue the application will ignore this error and attempt to continue. if you click quit the application will close immediately.

input string was not in a correct format.

fozzy71
09-01-2009, 03:25 PM
You are probably going to have to a do a clean reinstall of HM.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.