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Sage954
08-31-2009, 11:37 AM
I just purchased and downloaded the latest version of Holdem Manager this weekend.

I followed the installation guide for PostgreSQL and Holdem Manager and everything went fine. I move on to the Quickstart guide and get everything set up for Pokerstars to save my hands to my C drive. THen I tell Holdem Manager where my hands are being saved.

Now comes the problem. As the guide says, I close Holdem Manager and re-open it. Click the auto download button, then I go to PokerStars and play a few hands. I come back to Holdem Manager and it says that it has found no new hands to import. Then I check to make sure Pokerstars has sent the file and it has. Then I check to make sure Holdem Manager is looking in the correct place and it is. Then I try to manually import the file and get the same response from Holdem manager that there are no new files to download.

What do I need to do to correct this?

fozzy71
08-31-2009, 02:15 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174