View Full Version : lagging in the auto import.

08-31-2009, 10:14 AM
I cannot import any hands, iut worked before but now it doesn't. When I press stop import it says "stopping..." and becomes locked in that situation. It's impossible to press start auto import. What is happening to my hold'em manager. This started after I installed the new version and also after ongame came out with their new software.

Another question: Where can I find my registration key (in case I have to unistall the whole software)?

Thanks för you help!

08-31-2009, 02:58 PM
It sounds like a recent windows update turned UAC back on.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

For the license issue:

HM > Help > Show Serial Number

*You can use the same code for 2 PC's, just choose the PC#2 slot when registering.
*Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/
*If you have any problems with either of the above, please email your details to sales@holdemmanager.net.