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robis
08-31-2009, 09:59 AM
I moved to FTP, autoimport works fine, but HUD show stats only for about 10 hands and then it disappears, what should I do? Everything works fine with other poker rooms...

Answers:
1) What version of Holdem Manager are you using
I just updated to version 1.09 beta29
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
I got this problem only with FTP, I am playing NL
2a) Have you clicked the Start Auto Import Button?
YES
3) Have you the settings exactly as per the FAQ for your site?
YES
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\Full Tilt Poker\HandHistory\mynick
5) Are the hands being imported into Holdem Manager?
YES
6) Have You Tried the Table Finder and did it work?
No I haven't tried Table Finder
7) If you open the HH are they written in English?
YES
8) If your using Vista have you UAC disabled?
I'm using Win XP
9) Have you attached the holdemmanager.config file?
YES

fozzy71
08-31-2009, 10:18 AM
Make sure there are no 'stuck' hand history files in:

C:\Program Files\Full Tilt Poker\HandHistory


If there are,please 'Cut' them out and paste them into a new folder on your desktop or your archive:

C:\Program Files\Full Tilt Poker\DATABASE


If there aren't any there,or it doesn't help, please try the Table Finder:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54


If still having issues:

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

robis
09-05-2009, 05:06 AM
Looks like HUD import about 6 hands then it freeze for about 5 hands ( stats are not updating) and then it disappiers. Autoimport works fine

P.S. I tryed table finder, didin't helped.

netsrak
09-05-2009, 06:23 AM
You are not using the latest version. Your tablemanager is way too old.

When installing the update please make sure that HM is not running and you choose the original installation path.