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View Full Version : 7 hours of frustration



1wallleo
08-29-2009, 08:58 PM
I have spent the last 7 hours trying to get HEM to work. I can see that the auto import is working but I can see anything. I have no idea what I'm supposed to see!

I'm fairly proficient with computers, networking, etc. But I have read all of the documentation, etc. and have no luck getting this to work with Pokerstars.

I would gladly pay for support, but I need to talk to a human being to get this to work! Please let me know how I can get true support. I really want to get this program up and running!

Even a video that gives Windows Vista instruction with Pokerstars would be helpful.

I don't want to go to Pokertracker!

Thanks,

Leonard

fozzy71
08-29-2009, 09:24 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


I've just bought Holdem Manager and I don't know where to start. Please help me configure it. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=2)

How do I configure Holdem Manager to work with PokerStars? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=147)


If you are still having problems with importing or the HUD display please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174


Let me know any problems or questions you are having and I would be glad to answer them or assist you in making sure it is all setup and working properly.