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lilprog
08-28-2009, 02:30 PM
Hi-

I installed Postgres 8.3 without problems and downloaded latest HE manager suite and then the beta update. Im running on windows XP.

I have added the folders for FTP and PS to the hand history imports, and turned them both on for both sites.

When I click auto import it brings up the table manager window which shows some of my tables but for players it says (0/6) or (0/9) and no stats. The main screen then says Auto Importing.... but nothing happens. I get nothing displaying on my tables

netsrak
08-28-2009, 02:31 PM
Please make sure you have the 1.09 beta 29 patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

lilprog
08-28-2009, 02:41 PM
It says holdem manager trial 1.09 beta 29

lilprog
08-28-2009, 03:20 PM
Just created a new database and had no success

lilprog
08-28-2009, 03:30 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09 Beta 29

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Yes, FTP, PS

2a) Have you clicked the Start Auto Import Button?

yes

3) Have you the settings exactly as per the FAQ for your site?

Yes to my knowledge


4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes,

c:\Program Files\PokerStars\HandHistory + subfolders
c:\Program Files\Full Tilt Poker\HandHistory + subfolders




5) Are the hands being imported into Holdem Manager?

No

5a) Do they import if you create a new database?

No

6) Have You Tried the Table Finder and did it work?

It comes up showing the tables i have open but shows (0/6) or (0/9) for players and no stats


7) If you open the HH are they written in English?

Yes


8) If your using Vista have you UAC disabled?

Using XP

9) Have you attached the holdemmanager.config file?

Attached

lilprog
08-28-2009, 04:27 PM
This should probably be moved to manager general. Sorry

netsrak
08-28-2009, 04:29 PM
Can you import the hands via import file or import from folder?

What type of game are you playing? If its SnGs/MTTs you need an english client of the poker site.

lilprog
08-28-2009, 04:50 PM
No none of those options work, im us based everything is english.

netsrak
08-28-2009, 06:24 PM
Please try with a new database: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

lilprog
08-28-2009, 07:38 PM
5) Are the hands being imported into Holdem Manager?

No

5a) Do they import if you create a new database?

No




See above

fozzy71
08-29-2009, 12:52 AM
......
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes,

c:\Program Files\PokerStars\HandHistory + subfolders
c:\Program Files\Full Tilt Poker\HandHistory + subfolders


Are there any hands in these folders currently? If so, please 'Cut' them out and Paste them into a new folder on your desktop. Once we get HM importing again you can copy over any archived hands that may have been missed also, and then manually import them to get the missed hands.




6) Have You Tried the Table Finder and did it work?

It comes up showing the tables i have open but shows (0/6) or (0/9) for players and no stats

You are referring to the Table manager, not the Table Finder. Please see if this helps:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54



If you still aren't getting any hands to import or HUD to display:

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread. I will test import a few to be sure there is nothing wrong with them.

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.


I will then ask the HUD Developer and Support Manager to help us solve your problem.