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MRF
08-28-2009, 02:09 PM
IN my holdem manager tourney tab, it is showing that I have 5 tournies not completed but every tourney I played was completed almost 24 hours ago. What is happening here?

Thanks.

netsrak
08-28-2009, 02:25 PM
Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

MRF
08-28-2009, 10:55 PM
It's still not working. Here are the questions:

1) What version of Holdem Manager are you using?
Small Stakes 1.09 beta 29

2) a. What poker site are you playing on and does the problem occur on more than one site?
I only play on poker stars
b. Have you clicked on the Start Auto Import button?
Yes.

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
Done that.

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

C:\Program Files\PokerStars\HandHistory\royal52

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

Yes

6) Have you tried the Table Finder and did it work?
I did not try table finder, I don't know how to.

7) If you open the hand history files, are they written in English? Note that they should be.
Yes

8) Make sure UAC is disabled and unselect it and restart if it is.
Yes.

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.


Attached

MRF
08-28-2009, 10:59 PM
FYI - I've completed about 40 of the $4.40 180 man tournies on Stars in the past few days. For some reason five of these tournies are still showing up as not completed under my tourney tab in holdem manager.

fozzy71
08-29-2009, 01:21 AM
Have you been requesting and importing the tourney summaries?

Pokerstars > Requests > Tournament Histories..

You have to copy the summaries from the email and paste them to a new text file for importing.


http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=43

MRF
08-29-2009, 01:31 AM
Have you been requesting and importing the tourney summaries?



No I didn't have to do this, all of the tourney results were automatically updating except for 5 of them for some reason.

fozzy71
08-29-2009, 01:49 AM
Please try doing that. My understanding is you need to do that, or at least should be doing that, even with single table SNGs.