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infolite
12-22-2011, 10:59 PM
I'm running HM1 1.12.8. When I run auto import and HUD with the pokerstars client, HM regularly freezes and comes up with an error that says:
"Unhandled expectation has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click quit the application will close immediately.

The process cannot access the file 'C:\program files\rvg\software\holdem manager\logs\bodogScraper.txt' because it is being used by another process. "

I'm not very familiar with this sort of thing so my apologies if this is a stupid or easy question.

I have no idea what to do to fix it.

When this happens it causes HEM and my stars client to temporarily freeze/lag forcing hands to be folded and sitting me out of tables.

Any help would be greatly appreciated

Patvs
12-23-2011, 02:25 AM
Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

infolite
12-25-2011, 04:26 AM
I'm using windows xp, avast anti virus and the default firewall that windows comes with, I think.

Do I have to do anything different?

Merry Christmas :)

Patvs
12-26-2011, 06:11 AM
Run a manual Windows Update. Is it updated to Service Pack 3?
Install ALL updates, especially .net framework and visual c++ updates, reboot.
Then run another Windows Update--> install new updates--> repeat
(until all .net framework updates are installed)

Patvs
12-26-2011, 06:11 AM
If that doesn't resolve it,
please reinstall your Microsoft .NET Framework:

1) Run http://rvgsoftware.fileburst.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe