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View Full Version : NO Hud, and empty table manager on prima



devilish_sa
08-28-2009, 09:22 AM
fresh installed HM 1.08 on XP machine,
auto import working fine, stats all in place, table manager and hud not working
attempted :
re-installed DB's
re-installed HM
upgraded to beta 1.09
nothing seems to resolve problem.

pls help.

fozzy71
08-28-2009, 09:46 AM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

devilish_sa
08-28-2009, 10:00 AM
Still not working,

1) What version of Holdem Manager are you using?
Was 1.08, now 1.09

2) a. What poker site are you playing on and does the problem occur on more than one site?
Prima
b. Have you clicked on the Start Auto Import button?
Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
Everything is as standard, had it working on vista laptop and installed the same way

4) Check to see if the hand histories are showing up in the correct folder.
Yes they are, and importing

5) Are the hands being imported into Holdem Manager? Yes

5a) database has all hands correct

6) Have you tried the Table Finder and did it work?
this is not working

7) If you open the hand history files, are they written in English? Note that they should be.
yes

8) Make sure UAC is disabled and unselect it and restart if it is.
using XP

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
done

what next?

fozzy71
08-28-2009, 10:19 AM
Is there currently an existing hand history file in: C:\MicroGaming\Poker\3PiggsPokerMPP

If so, please manually 'Cut' it from there, and paste it into your most recent archive folder in: C:\Documents and Settings\user\My Documents\Documents\Poker\hmanager




1) What version of Holdem Manager are you using?
Was 1.08, now 1.09.......

Which version of 1.09 ? Current version is 1.09 Beta 29


6) Have you tried the Table Finder and did it work?
this is not working

This is not the same thing as the Table Manager. Please see if this helps.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

devilish_sa
08-28-2009, 10:35 AM
Is there currently an existing hand history file in: C:\MicroGaming\Poker\3PiggsPokerMPP
Yes

If so, please manually 'Cut' it from there, and paste it into your most recent archive folder in: C:\Documents and Settings\user\My Documents\Documents\Poker\hmanager
done

Which version of 1.09 ? Current version is 1.09 Beta 29
1.09 Beta 29 is installed

still not launching HUD and table manager is not listing open tables. Stats however are being imported into HMmanager
When I click on table finder inside table manager it does show a list of open tables,

fozzy71
08-28-2009, 10:41 AM
Does using the table finder, make the rest of the tables auto-detect after?

If not, Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.


Then I will ask the HUD developer if he can help us sort out the problem.