PDA

View Full Version : HUD doesn't work



yanlib
08-28-2009, 03:13 AM
I'm running the newest version of HM on a macbook pro with dual boot on windows xp. The HUD worked at one point and then after I downloaded hand histories and imported them, the HUD is not showing up for some reason. The hand histories imported perfectly. I got them to work with my table scan and pull up tables. When I go to the cash games section and look up a player I find many players with information about them, but the HUD does not work for some reason. I have it set on start auto import when I am at a table and the message I am receiving is "Auto update did not find any new files..." "Trying again in 5 seconds" I would really appreciate any assistance as my trial is running out soon and I would definitely consider purchasing the program if the HUD works well. Thank you for your time and effort.

Best Regards,
Yan Liberman

fozzy71
08-28-2009, 10:06 AM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

yanlib
08-29-2009, 12:52 AM
1) Trial 1.09 Beta 26

2)a) I only really play on Full Tilt
b) NL hold'em cash at the moment
c) Yes I have clicked on the start import button

3)It is setup properly

4) In the proper folder and showing up
5) data is importing
6)Table finder works
7) they are in english
8) Not sure what UAC is

yanlib
08-29-2009, 12:57 AM
) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

2a) Have you clicked the Start Auto Import Button?

3) Have you the settings exactly as per the FAQ for your site?

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager?

5a) Do they import if you create a new database?

6) Have You Tried the Table Finder and did it work?

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled?

9) Have you attached the holdemmanager.config file?

fozzy71
08-29-2009, 01:52 AM
1) Trial 1.09 Beta 26

2)a) I only really play on Full Tilt
.......

You must be using the latest beta version for Full Tilt. The current version is 1.09 Beta 29

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.



8) Not sure what UAC is

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If you are still having problems with the HUD:

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.