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Bucsfeen
08-27-2009, 06:29 PM
Do you guys have a customer service number so i can talk with someone, i am having all kinds of trouble getting this program to work.

fozzy71
08-27-2009, 06:47 PM
No but we can offer remote support assistance. We usually like to get some details first, so we aren't walking into a support session blind. Once we have some basic info, we can either offer some suggestions or decide if a remote support session would be best.

Can you please describe the problems you are having? Problems connecting to PostgreSQL? Or problems importing hands?

For the former:

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

If that doesn't help I have some other things we can try.


If it is importing or HUD problems:


*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174