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chilwad8132
08-27-2009, 05:54 PM
My HEM doesn't seem to be importing all the hands from my Full Tilt HH folder. I have the latest updates for both programs. Any help is appreciated.

fozzy71
08-27-2009, 06:38 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

chilwad8132
08-28-2009, 01:15 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09 beta 28

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Full Tilt poker, and I don't know I only play on Tilt

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

C:\Users\Mike\Desktop\Tilt Hands

5) Are the hands being imported into Holdem Manager?

Only some (about 1/2) were being imported, but they were all (eventually) being moved to the "processed" folder.

5a) Do they import if you create a new database?

I created a new database and imported all the hands from the "processed" folder and it appears that all the hands made it into the new database.

6) Have you tried the Table Finder and did it work?

HUD works fine

7) If you open the hand history files, are they written in English? Note that they should be.

Yes

8) Make sure UAC is disabled and unselect it and restart if it is.

was on this computer a total of 5 mins before I turne UAC off for good

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

fozzy71
08-28-2009, 09:04 AM
Were there any hand histories that seemed to get 'stuck' in your FTP HH folder, and wouldn't get moved to the archive? If so, make sure you manually clean out your FTP HH folder and try it again.



........

5a) Do they import if you create a new database?

I created a new database and imported all the hands from the "processed" folder and it appears that all the hands made it into the new database.
......

Does the new DB work properly while playing a session? Are all hands being imported and the HUD is displaying? If so, then your original DB is probably corrupt.

You can export your original DB to text files, and import those files, as well as your processed files, to be certain you get all your hands imported to the new DB. Then you can drop the old DB once you are sure the new DB has all your hands and is working properly.

How do I export or import hands into and from Holdem Manager? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173)

How do I delete a Database? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21)

chilwad8132
08-28-2009, 03:07 PM
Yeah the hand histories did seem to get "stuck", but I would let auto import run and they would eventually get moved over to the processed folder.

Everything seems to be working fine with the new database, I'll get all the text files moved over.

Thanks for your help.