levhansen
08-27-2009, 09:06 AM
Hello - I downloaded HEM a few months ago and used the trial version and it worked fine with FT. I then opened a PS account a few weeks ago using the HEM marketing code and got a license yesterday and I am experiencing the following problems:
1) HEM is not working with PS
- Hand histories from PS are being downloaded to C:\Program Files\PokerStars\HandHistory. However, they disappear after the session ends
- However, I can see all PS hand histories in the archive folder
- There are no PS hands being imported into the database
- I have tried to solve the problem by creating a new database (this has not solved the problem)
2) HEM has short-lived functionality on FT. The HUD works for only a few hands and then stops refreshing
- Hand histories from FT are being downloaded to C:\Program Files\Full Tilt Poker\HandHistory. However, they disappear after the session ends (this was not the case when I used the trial version)
- However, I can see all FT hand histories in the archive folder
- FT hands ARE being imported into the database
Other information:
1) Using 1.08.04
2) Playing on FT and PS and the problems are not wholly similar but I have issues on both sites
- I have clicked the Start Auto Import Button
3) I have the settings exactly as per the FAQ for the sites
4) I can see the hand histories being imported (but as I mention above, they disappear post-session)
5) The hands are not being imported for PS and are being imported for FT
5a) Same answer.
6) Have You Tried the Table Finder and did it work? Not tried.
7) If you open the HH are they written in English? Yes.
8) If your using Vista have you UAC disabled? N/A
9) Have you attached the holdemmanager.config file
1) HEM is not working with PS
- Hand histories from PS are being downloaded to C:\Program Files\PokerStars\HandHistory. However, they disappear after the session ends
- However, I can see all PS hand histories in the archive folder
- There are no PS hands being imported into the database
- I have tried to solve the problem by creating a new database (this has not solved the problem)
2) HEM has short-lived functionality on FT. The HUD works for only a few hands and then stops refreshing
- Hand histories from FT are being downloaded to C:\Program Files\Full Tilt Poker\HandHistory. However, they disappear after the session ends (this was not the case when I used the trial version)
- However, I can see all FT hand histories in the archive folder
- FT hands ARE being imported into the database
Other information:
1) Using 1.08.04
2) Playing on FT and PS and the problems are not wholly similar but I have issues on both sites
- I have clicked the Start Auto Import Button
3) I have the settings exactly as per the FAQ for the sites
4) I can see the hand histories being imported (but as I mention above, they disappear post-session)
5) The hands are not being imported for PS and are being imported for FT
5a) Same answer.
6) Have You Tried the Table Finder and did it work? Not tried.
7) If you open the HH are they written in English? Yes.
8) If your using Vista have you UAC disabled? N/A
9) Have you attached the holdemmanager.config file