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slmfast
08-26-2009, 11:32 PM
When I open HEM a screen comes up that says activate your software. I click activate now then it asks me which number I would like to use. After I select one it reverts back to the activate your software screen. When I close it, it says there are issues with your lisense and gives me a troubleshooting list. I have tried all of these including reinstalling HEM and have had no success. help?

netsrak
08-27-2009, 04:52 AM
If you tried all the steps there please check this FAQ too: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

and it could be malware on your computer:


1) First you have to rename cmd.exe (C:\Windows\System32) and regedit.exe (C:\Windows)
to something like dmc.com.exe and editreg.com.exe respectively.

2) Open the registry by starting the renamed editreg.com.exe file and go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Cu rrentVersion\Drivers32

3) There will be a key called "aux" and it should be pointing to
"wdmaud.drv". If it's not, then change it to the proper value.

4) If you find a key called "aux2" then DELETE it altogether. This is
also malware-related.

5) Reboot!

slmfast
08-27-2009, 05:24 PM
tyvm for the reply however I do not show a key called aux, should there be one there, do i need to download something possibly?

slmfast
08-27-2009, 08:31 PM
Here is what I get when I open HEM http://img145.imageshack.us/i/hem1y.jpg/ When I click it I have the option to choose number one or number two computer. After I select one it just reverts back to that screen. I have tried everything and cannot register atall, however I am able to open HUD. Also this is on a computer that HEM was previously on. When I close HEM I get this http://img216.imageshack.us/i/hemm.jpg/ which I have tried every step multiple times. Also my log reg "no compiled licenses found" "could not validate license" and "An unexpected error occurred while validating Compiler executable file C:\Windows\Microsoft.NET\Framework\v2.0.50727\csc. exe cannot be found" I have upadated the framework and it is working properly. Please Help!

fozzy71
08-27-2009, 08:52 PM
netsrak is sleeping and this is way over my head. You will have to be patient for him to reply.

slmfast
08-27-2009, 09:19 PM
Is there anyway to completely erase all HEM applications and files from your computer? Ive unistalled about ten times now.

fozzy71
08-27-2009, 11:34 PM
Is there anyway to completely erase all HEM applications and files from your computer? Ive unistalled about ten times now.

uninstall it or reinstall it?

http://www.holdemmanager.net/forum/showpost.php?p=70850&postcount=12