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Jadupsky
12-18-2011, 04:02 AM
I have just installed the last update 2.0.0.5939 but now HM2 doesn't start anymore :(
I only get the first window "HM2 - The Art and Science of winning poker" and then HM2 freezes !!
Hope somebody can help me !

morny
12-18-2011, 04:14 AM
Hi,


Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having

sakana
12-18-2011, 10:22 AM
I have just installed the last update 2.0.0.5939 but now HM2 doesn't start anymore :(
I only get the first window "HM2 - The Art and Science of winning poker" and then HM2 freezes !!
Hope somebody can help me !

+1

BlackSaphire
12-18-2011, 12:58 PM
After installing the update it crashed on me also twice... third time started and all seems fine.

Maybe it's not so stable anyway ;)

udbrky
12-18-2011, 02:21 PM
Sakana, please see post 2

popitpopit
12-18-2011, 07:33 PM
same problem here. Have already emailed log file to you. No response though and it still doesnt work. On the supernova elite grind here and this is killing me. please help. thanks

Jadupsky
12-19-2011, 06:15 AM
HM2 still doesn't work; support doesn't reply and no help on this forum ... :(

udbrky
12-19-2011, 09:06 PM
Jadupsky, please respond to the email we sent you earlier.

Popit - I can't find any emails under your forum email to check on it. Please pm me your email address you used so that I can look into this.

Jadupsky
12-20-2011, 01:54 AM
Uninstall + reinstall works :)