PDA

View Full Version : Xenocode error



sulfurboy
08-25-2009, 09:20 PM
Hello,
Just got HEM today, professional edition and have tried the past four or so hours to get it to work and finally have given up.

First off, I downloaded the latest version and installed the latest patch, I am running windows XP.

Whenever I attempt to run HEM, I get the following error message:
http://img523.imageshack.us/img523/2392/xenocode.jpg

From searching the forum I thought it might be related to this problem:
http://www.holdemmanager.net/forum/showthread.php?t=3447

Followed the recommendation in that thread to no avail. (updated microsoft .net etc.; obviously I used the more recent patch, not the one linked in thatthread)

Postgresql is running fine as confirmed admin tools -> system. I also tried removing all spyware and anti-virus programs and turning off the windows firewall, none of this helped.


Fwiw, I had been running the trial version of pokertracker3 with no problems before this so I'm quite certain its nothing to do with postgresql.

To be safe anyways I did reinstall postgres and deleted the old DB to ensure that wasn't coming into play.


Any help would be much appreciated, just want to get the program running.


Thanks ahead of time.

sulfurboy
08-25-2009, 09:26 PM
ok so I just noticed the Beta patch I had installed the 8.6 I believe.


This is the error I'm now getting:
http://img291.imageshack.us/img291/857/dbcn.jpg

fozzy71
08-25-2009, 09:52 PM
ok so I just noticed the Beta patch I had installed the 8.6 I believe.


:confused:

Current HM version is 1.09 Beta 28

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

Has the xenocode error gone away?

The transport connection error is almost always a UAC, firewall, or anti-virus issue.

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.

sulfurboy
08-25-2009, 10:18 PM
Fozzy,
Really appreciate the prompt response. The 2nd link you posted provided the solution, changing from 'this account' to 'local system account'. I'm sorry I must have missed this trouble shoot, thanks for the help.:)