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ashleyc
08-25-2009, 06:16 PM
Hi,

HEM has been working for me today. However, I tried it this evening and I now get the following message everytime I try to open it.

Help much appreciated.

http://img36.imageshack.us/img36/7933/hemerror.jpg (http://img36.imageshack.us/i/hemerror.jpg/)

fozzy71
08-25-2009, 07:59 PM
1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder


If that doesn't work, you will have to try a clean reinstall of HM. :(


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database. Make sure you copy/paste the current \config folder before you overwrite it with your old \config folder. If your old \config folder causes problems, you can paste the default \config folder back in.
9) Test if it works again for a while

nicholas1727
10-09-2009, 03:53 PM
Im having the same problem, but man is this the only way to fix this.
Config this, move that, paste this into this, ect, ect....
Do i need a computer science degree for this..
Sorry, i guess im a little slow with all this computer stuff..
Any chance someone could make a video of how to do all this stuff??
Im on like hour number 9 of trying to get this to work.
Why is it so complicated?

fozzy71
10-09-2009, 05:46 PM
Granted I have done it many times, but I can do the uninstall/reinstall in less than 30 minutes. My remote support sessions rarely last more than an hour when doing this, and that includes the troubleshooting and testing.

Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. Download the www.Teamviewer.com Quick Support Module. It does not need to be installed, as it can run directly from your Desktop/Directory. Please let me know what time zone you are in and what time/days are convenient for you.