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dachina
08-25-2009, 07:50 AM
I cant get holdem manager working. I ran the program today and it didnt start. I updated to the beta 1.09 version to see if that would solve the problem but it would simply crash (get an error) when trying to start it. Reverted back to 1.08 by just installing over the 1.09 version.. but the same problem as before where the program doesnt start.

I am running windows vista and holdem manager has worked in the pass.

Any help?

fozzy71
08-25-2009, 07:53 AM
1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

What error are you getting?

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Try starting \rvg software\holdem manager\holdemmanger.exe manually thru windows explorer.


If none of that works, please give me as many details as possible about the error, so I can determine the best course of action from there.

dachina
08-25-2009, 09:46 AM
Done all 4 steps.

it just says the program has stopped working.

I also reinstalled postgres since that originally didnt connect.. but it connects now but still having no luck with holdem. holdem anager is on the task manager when i check to see the processes running.. but it does not start and the cpu usuage is quite high.

fozzy71
08-25-2009, 11:47 AM
Can you end the holdem manager processes in the task bar? Do they appear before or after you try starting HM?


I think a clean reinstall is your best option to get it working again quickly.

Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Moderate or Deep settings.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database. Make sure you copy/paste the current \config folder before you overwrite it. If your old config folder causes problems, you can paste the default \config folder back in.
9) Test if it works again for a while

dachina
08-26-2009, 02:23 PM
Do you have a fresh link for the complete holdem manager? I tried using the link thats on the holdem manager website but when i go to extract the file its corrupt. i tried downloading it with IE and FF.

Also i tried the 1.08.04 and beta 1.09 versions but the installation isn't complete as there is no hud.exe or holdemManager.exe as they are just updates i guess

fozzy71
08-26-2009, 03:27 PM
http://www.fozzypokermods.com/HM/Hm109Beta28Update.exe

http://www.fozzypokermods.com/HM/holdemmanager.zip

Adrian20XX
08-26-2009, 11:18 PM
Done all 4 steps.

it just says the program has stopped working.

I also reinstalled postgres since that originally didnt connect.. but it connects now but still having no luck with holdem. holdem anager is on the task manager when i check to see the processes running.. but it does not start and the cpu usuage is quite high.

I think I had the same problem over here. Went from 1.09 Beta 26 to 1.09 Beta 28 today. HM when starts does not start and keeps CPU usage on processes at 48%-50%. Never starts. So, try a few things (rebooted, changed account to admin), until I finally got back to 1.08 Beta 26 where it works as it always did.

Please check what is the problem before I update again :-)

Acid_Knight
08-27-2009, 02:49 AM
I have tried reinstalling the 1.09 beta28 patch and restarting, etc and it's not doing anything. When I click continue, it just acts like it's doing something but never gets anywhere.

http://vvcap.net/db/KQ6GQYGxi6IicZW2rCd1.png

http://vvcap.net/db/wb6EwoRkG7-GqSRpINpW.png

This is what it said under "details"


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Cannot create a file when that file already exists.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.Move(String sourceFileName, String destFileName)
at HoldemManager.ԏ.Ո()
at HoldemManager.ԏ.Յ()
at HoldemManager.ഄ.ᨗ(Object ొ, EventArgs ో)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndPr oc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.9.0.26
Win32 Version: 1.9.0.26
CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 7.9.9.3
Win32 Version: 7.9.9.3
CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
HMClass
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager/HMClass.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.1.2000.0
Win32 Version: 3.1.2000.19262
CodeBase: file:///C:/Program%20Files%20(x86)/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Holdem Manager Training
08-27-2009, 03:32 AM
Add a +1 to this.

I have a student who's HEM just stopped working. It would never get to any error screen or anything after updating to Beta 28. We reverted to beta 26 and the problem is fixed.

-B

dachina
08-27-2009, 08:08 AM
i yet to test it out.. but will probably do so now..

but thx for the help so far..

i've managed to reinstall holdem manager with the 1.09 beta 28 and the program atleast starts.. which is a big step forward.

Just got to see if the hud works now since i did have problems with it on full tilt a week or so ago but that was with version 1.08.4

guitey
08-27-2009, 08:49 AM
How do I get back to beta 26?

netsrak
08-27-2009, 11:53 AM
http://www.holdemmanager.net/forum/showthread.php?t=11865

fozzy71
08-27-2009, 12:05 PM
I have tried reinstalling the 1.09 beta28 patch and restarting, etc and it's not doing anything. When I click continue, it just acts like it's doing something but never gets anywhere.

http://vvcap.net/db/KQ6GQYGxi6IicZW2rCd1.png......

Try replacing your config file with this default one. You will have to reset some settings like auto import folders, archive folders, seating preferences, etc.

Acid_Knight
08-27-2009, 12:19 PM
Try replacing your config file with this default one. You will have to reset some settings like auto import folders, archive folders, seating preferences, etc.

That worked. Thank you.