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View Full Version : HEM resetting serial code?



ashiXIII
08-24-2009, 05:16 PM
every now and then when I start HEM, without having updated or changed anything on my computer, it tells me the trial is up and I need to register. So, I reset my code, put it in, register, and then the activation fails repeatedly, with the error, "unable to connect to remote server"

what can i do to fix this?

netsrak
08-25-2009, 06:03 AM
Please update to the latest Beta 1.09.28 to see if it fixes the problem: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

ashiXIII
08-25-2009, 09:33 AM
It doesn't. I'm still having the problem.

fozzy71
08-25-2009, 11:40 AM
.... So, I reset my code,.....

I assume you mean you go to Help > Reset License Code?

Try registering and resetting your license code here - http://www.holdemmanager.net/Registration/

ashiXIII
08-25-2009, 12:49 PM
I assume you mean you go to Help > Reset License Code?

Try registering and resetting your license code here - http://www.holdemmanager.net/Registration/
I had already registered and reset my code there. I can't do anything in HEM because when I open it, the activation window pops up, and it inevitably fails, and I never even get to see the actual program.

Would uninstalling/reinstalling fix this? I don't really want to do this because I have almost a million hands in my DB that i'd need to import again

fozzy71
08-25-2009, 04:11 PM
Reinstalling HM wouldn't affect the data in your postgresql database, but that won't cure this problem

Please email your details to sales@holdemmanager.net and CC roygon@gmail.com to be sure it goes through.

ashiXIII
08-25-2009, 06:51 PM
what details, exactly?

ashiXIII
08-25-2009, 06:56 PM
nvm i'm retarded. e-mailed.

fozzy71
08-25-2009, 06:57 PM
Whatever details you have to identify the purchase and/or your current license number. You want to send it from the email you used when buying HM.

*edit, no worries. Please let me know if you don't get a response or if there is anything else I can do.