Registration issue HM1

[Fidelloz]

Hi

I have had HM for over a year. Now I installed a new system WIN 7 and ran on trial for 2 weeks (too lazy to register it).

When I finnally wanted to register it (when i run out of trial) I CANNOT

http://img831.imageshack.us/img831/5264/37863448.jpg

http://img585.imageshack.us/img585/9552/37527208.jpg

I got valid licence and am completely unable to proceed. Any Clue why?

[lausbub27]

I am also using my HM1 for over a year now. Today, I had to reinstall windows and can't register too. It's probably a server problem i hope.

[Patvs]

We have a temporary issue with our license server which should be resolved soon and we apologize for any inconvenience caused. if you have not already done so please try running holdem manager again and activating in a few hours. if you continue to have registration issues, please send your updated reg.log file from the c;\program files\rvg software\holdem manager\logs folder. if your windows is hiding known file extensions the file will simply be called 'reg'.

[Fidelloz]

Who do I send it to???
Shall I attasch it here?

I am unavailable to play which costs me a lot of money. Can you grant me temporary access to HM so that I would not lose money for not playing?

[Patvs]

Email it to support@holdemmanager.com
We can't grant temporary access: even if sales will give you a temporary license key the activation still requires to make a connection to the license server.

I'm unsure what the status is of the server, but it should be fixed within a few hours or is already fixed.
(the issue started a couple of hours ago)

[Fidelloz]

Still not working. Suposedly it should have been fixed already :(

[Patvs]

Update to: http://www.holdemmanager.com/downloads/Hm1Update_Release_1.12.08_Patch_License_Fix.exe

[strain]

Update to: http://www.holdemmanager.com/downloads/Hm1Update_Release_1.12.08_Patch_License_Fix.exe

I am experiencing the same problems as above. I have downloaded your patch, rebooted computer, running HEM as administrator. The difference now, is that I press activate online, choose which computer, then it says: "Success. Select OK to continue." I press OK, and then: "A valid licence could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance."

Now what?

[Fidelloz]

Good support. Patch fixed it. Thanks.

[Patvs]

please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


If the log file reads: "no more activations allowed", reset your key first:

we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

[61Chris61]

please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


If the log file reads: "no more activations allowed", reset your key first:

we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

How to reset profile?
https://www.holdemmanager.com/store/myAccount.php
The reset all profiles button does not work on the above mention page

Please help urgent

[Patvs]

If the reset button doesn't work, the code probably already is reset.
please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

[SensiosHa]

Seems to me, you got some server issues.
I deleted the ...\All Users\...lic like mentioned in the other thread.

When registering I needed to retry a couple of times cause of the following error

License Failure Details
--------------------------------------------------
1/11/2012 6:12:38 PM
c2
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not register license.
Could not register with the server.
Exception of type 'System.OutOfMemoryException' was thrown.


When I tried to activate my license the following error showed up:


License Failure Details
--------------------------------------------------
1/11/2012 6:15:42 PM
c2
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Unexpected error while contacting DeployLX|Licensing® Server Web Service (http://www.holdemmanager.net/Authentication/LicenseServer.asmx).
Der vom Client gefundene Anforderungsinhaltstyp ist 'text/html; charset=utf-8', erwartet wurde 'text/xml'.

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EDIT
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After finishing my post it worked. Maybe just a temporary problem