PDA

View Full Version : Reinstalled HEM, got this error message. Any ideas what it means/how to fix it?



sevens113
12-11-2011, 12:28 PM
http://i.imgur.com/Q2RvF.jpg

I've never seen this before.

Patvs
12-11-2011, 05:52 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

sevens113
12-11-2011, 07:21 PM
Updated, got these errors when I tried to run HEM.

http://i.imgur.com/YR5p1.jpg

I clicked OK, then this came up.

http://i.imgur.com/iZbUQ.jpg

Patvs
12-11-2011, 08:27 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

sevens113
12-11-2011, 10:47 PM
Windows 7, no firewall, Avast and Malwarebytes.

edit: Setting those files to "run as admin" worked. :) I have my primary account set to "Standard User." Thanks for the help! Problem (hopefully) solved.