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seaweedboy
12-11-2011, 08:06 AM
I play the hyperturbo satellites on pokerstars, and according to my HEM graph i have a 19.6% roi over 273 games which is extremely unlikelym and the money in my account does not match what HEM says i have on the graph.

HELP

Patvs
12-11-2011, 05:54 PM
Go to Tourney--> Results--> Dataview-->
and check if you have any incomplete games.


Are you importing the tournament summaries? Read the tournament summary section @ http://faq.holdemmanager.com/questions/6/PokerStarsSetup

clear filters (even though it appears no filters are selected)

seaweedboy
12-12-2011, 05:19 AM
Its importing them all fine, but the payouts are wrong in HEM. It says that i am getting my money back for coming third, when you only getting paid a couple of cents. I know you used to get paid third in the old structure of the hyperturbo satellites buy they have changed that.

Patvs
12-12-2011, 08:55 AM
Email us a handhistory + summary file to support@holdemmanager.com

seaweedboy
12-16-2011, 11:22 AM
Whats a summary file and where do i get it from?

Patvs
12-16-2011, 02:44 PM
Read: http://faq.holdemmanager.com/questions/6/PokerStarsSetup

Stars can save separate STT/MTT summaries that contain:
#entrants, finish position, buyin, how much you won, etc.