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View Full Version : Downloaded update and now won't load



Faccio
08-21-2009, 06:31 AM
I just bought HM yesterday and I've been setting it all up and trying to get the hud to work and as I was looking around here I saw that there is an update already so I downloaded it, restarted my computer and when I went to open it I got the "you have 0 out of 15days left in your trial". I already have the code for it. I was going to reenter the code but everytime I exit hm and try to reopen it it tells me HM has encountered a problem and needs to close, we are sorry for the inconvenience ect. I've restarted my computer a couple times now and HM will not load at all. I get that hm has ecountered a problem ect...

fozzy71
08-21-2009, 09:02 AM
Reset your license - http://www.holdemmanager.net/Registration/

The newer versions of HM have new copyright protection, so you need to re-register.

If you have any problems with the license please email your details to sales@holdemmanger.net and CC roygon@gmail.com to be sure it goes through.

Then reupdate HM -

1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

Faccio
08-21-2009, 09:13 AM
Reset your license - http://www.holdemmanager.net/Registration/

- I don't know my password or where this password comes from.

The newer versions of HM have new copyright protection, so you need to re-register.

- Should I just uninstall hem, restart, reinstall and plug in my serial # and try to update again? Why wasn't the last update succesful and How come I exit HEM and try to reopen it I always have to restart my computer b/c I get a "sorry we have encountered a problem with hem and need to close."

fozzy71
08-21-2009, 09:23 AM
Reset your license - http://www.holdemmanager.net/Registration/

- I don't know my password or where this password comes from.

As I said:


....
If you have any problems with the license please email your details to sales@holdemmanger.net and CC roygon@gmail.com to be sure it goes through.

He will be able to reset your license for you.



- Should I just uninstall hem, restart, reinstall and plug in my serial # and try to update again?

No, you should have your license reset as I said, update HM to the latest beta, then try to open HM and enter your code. If you are still getting a crash error about it not opening, you can reinstall HM at that point. You should not need to uninstall postgresql, just HM.

If you think you need to reinstall HM, here are the instructions.

You can ignore the part about using the old \config folder, as it is a fresh installation for you.

- When reinstalling HM, install the full setup, then the latest beta patch and finally your config folder if you want to use your previous hud configs.

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and other important files mentioned earlier.
2) Uninstall HM with Windows Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database.
9) Test if it works again for a while



Why wasn't the last update succesful and How come I exit HEM and try to reopen it I always have to restart my computer b/c I get a "sorry we have encountered a problem with hem and need to close."

Make sure you have updated to the latest beta before you try opening HM. If you are still getting this type of error it may be necessary to reinstall HM as I described above.

If you have problems with any of that, or it simply does not help at all, we would be happy to assist you via remote desktop support to be sure everything is working properly.

Faccio
08-21-2009, 09:32 AM
Thanks Fozzy, I sent both emails.