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View Full Version : Sometime CaddyScatter doesn't show up... [Fix linked in first post]



ManuC
12-08-2011, 12:45 PM
Mod Note: If you're experiencing this problem, please do the following:
-close HM2
-download the file http://www.assaultware.com/NoteCaddy.latest.zip
-extract the files to c:\program files (x86)\holdem manager 2 (if you installed somewhere else copy them there)
-restart HM2


When playing (PS.fr), CaddyScatter shows up in the hovering pop-up. That's good.

But, at some time, it doesn't show itself anymore (the notes with CaddySparks are still here). I do not see why, just playing...

I came across if, then, open a replayer in HeM2 and over the NC icon there made the CaddyScatter graph reappear in the live play.

nilaynilay
12-08-2011, 10:57 PM
do you see any errors in the error icon once you are done playing? if you do pls send the same to support@notecaddy.com and link this thread

ManuC
12-09-2011, 03:11 AM
Where I can find this error icon?

nilaynilay
12-09-2011, 10:56 AM
http://forums.holdemmanager.com/attachments/general-support/37261d1322007728-official-notecaddy-hm-app-thread-warnings.pngp

Ollives
01-17-2012, 09:23 PM
I tried to set up CaddyScatter in release 6112
I followed the instructions from the blog to configure via the NoteCaddy settings, then reset notes and created new notes.
However I cant see any scatter in the replayer...:( (I didnt check on my favorite poker site)
Is that normal? What did I do wrong?
Thanks for your help !

smoothjazz
01-17-2012, 10:11 PM
Try to uncheck "click for stat popup" option in HUD option -> config properties.
It only works in this mode!

nilaynilay
01-17-2012, 10:50 PM
Olives is this ok now?

sreticentv
01-18-2012, 06:04 AM
Also double check you saved the settings after changing the scatter options

Ollives
01-18-2012, 01:59 PM
:(:(:( Not working at least in the replayer...
Click for stat popup is uncheck and settings seem saved...
I will try while playing a little bit later...
Any ideas?

Ollives
01-18-2012, 04:03 PM
So I played some hands on winamax.fr...Not working....:(

sreticentv
01-18-2012, 05:58 PM
help->sql terminal

paste

select count(*) from notecaddy_scatter



What's the result?

Ollives
01-18-2012, 07:07 PM
It says:

count: 11974

plumelch
01-19-2012, 09:36 AM
Same problem for me

sreticentv
01-19-2012, 07:32 PM
I have to check if there's logging for that because I don't know what the problem is. If there's no logging I'll add it to the next version and report back in this thread when it's there

Ollives
01-19-2012, 08:23 PM
:(
OK! I hope You will find a solution !

sreticentv
01-19-2012, 08:25 PM
Guaranteed I will find a solution. Keep in mind that caddy scatter is a new feature. Rigorous testing is always done but there are always some cases that are difficult to imagine ahead of time. Our commitment is unwavering though :)

Ollives
01-20-2012, 07:30 PM
Be assured that I have full confidence in you !
;)

nilaynilay
01-20-2012, 07:32 PM
i can confirm another case with the same issue on party poker. so i dont think this is site specific.

sreticentv
01-21-2012, 10:16 AM
I was able to reproduce this on one of my test computers so it will be fixed for the next hm2 release. Right now it's scheduled for 26 January

Popas
02-03-2012, 03:00 PM
same problem here, Caddyscatter does not uppear in popup in any network, only sometimes to some villain, and even at next hand not any more.
no errors... and i already run sql terminal, it says count: 30576
I have 2 milj. hands so maybe there is some problems with lot of information...

Is there any other place than popup where you can see caddyscatter? hope in next release.
edit: And i have curren release...

sreticentv
02-03-2012, 06:25 PM
same problem here, Caddyscatter does not uppear in popup in any network, only sometimes to some villain, and even at next hand not any more.
no errors... and i already run sql terminal, it says count: 30576
I have 2 milj. hands so maybe there is some problems with lot of information...

Is there any other place than popup where you can see caddyscatter? hope in next release.
edit: And i have curren release...

I know you say you have the current release but that doesn't tell me much thanks to all the intermediary releases HEM is doing now. If you have NoteCaddy 2.2.2.6 then this *should* work well. In the NC tab click help->about notecaddy

The bug was related to non english operating system languages

Popas
02-03-2012, 07:50 PM
I havent latest notecaddy, So I updated latest notecaddy 2.2.2.6 but with HEM 2.0.0.6112 it makes error when i move mouse on hud... System.MissingMethodException: System.String AssaultWare.Business.NoteDetails.ToString(Boolean, Int32).
And yes i have non english operating system. I'm from Finland.

I tried it also with beta release 2.0.0.6233 with notecaddy 2.2.2.5 and 2.2.2.6, no errors but no caddyscatter...

sreticentv
02-04-2012, 07:26 PM
Make sure you have scatter enabled in file->settings->caddyscatter

There should be an official hm2 release any day now which should have it working without all this nightmare

ManuC
02-05-2012, 07:03 AM
Hi,

It was a time when CaddyScatter not appears at all (but I had read that problem, so I don't report), and then back to "sometime yes, sometime no", like in my first message in this thread ; and now 2.2.2.6 (French system) no more showing again.

Yes, the notecaddy_scatter data in database is full of "0,0.75,85,15448,0;..." things. Yes, Caddyscatter is enabled.

No errors icon for that (I had NC error icon, but it's because I have added the "NC.heroVPIP" stats to a HUD pop-up, and when I hover the hero's one, NC doesn't find these, of course. Unlike in the HUD, I can't tell HeM to not show them for Hero).

Ollives
02-06-2012, 10:52 AM
Cool !!!! I hope we will not have to wait too long for the next release !
Thanks a lot !

sreticentv
02-06-2012, 07:51 PM
Cool !!!! I hope we will not have to wait too long for the next release !
Thanks a lot !

+1 :(

toksib
02-10-2012, 02:59 PM
I have same problem with caddyscatter and PS.FR.
50111
50121

Ollives
02-10-2012, 03:00 PM
Release 6303: Still not working either in replayer or on winamax.fr :(
The fix was supposed to be in that release ???

sreticentv
02-10-2012, 04:20 PM
Open the NC panel through the HM apps tab and auto update to 2.2.2.7

Make a log How to make a log and send it to support (http://assaultwareforums.com/showthread.php?477-How-to-make-a-log-and-send-it-to-support)

Just open the replayer and hover over a note icon so the note box shows without caddy scatter then close hm2 and send me the log

Ollives
02-13-2012, 11:07 AM
So first I updated to release 6309. Then I reset and reprocess my db (because of the blue dotted line stuff...).
Checking my NC version I have 2.2.2.6 so I tried to update through the "check for update version" but I have a message saying I am up to date...:eek:
I am going to send you the log.

sreticentv
02-13-2012, 08:21 PM
I am pretty sure I finally nailed this down

-close HM2
-download the file http://www.assaultware.com/NoteCaddy.latest.zip
-extract the files to c:\program files (x86)\holdem manager 2 (if you installed somewhere else copy them there)
-restart HM2

Popas
02-13-2012, 08:59 PM
ty! now its finally working for me with HEM2 6309 and that new notecaddy.latest file, it says that version is 2.2.2.6 even if I already had 2.2.2.7. Just for information, hope it works also with next release :)

Ollives
02-16-2012, 12:19 PM
So...as you already know sreticentv it works great..! Cool!
However like Popas, just for info, I confirm my version is 2.2.2.6 and NoteCaddy says it is the latest.
:)

hacacare
02-29-2012, 11:12 PM
Hi,

Scatter Plot does show up for me. I've copied these files into the HM2 folder, I have checked Use Caddyscatter. I have English Win XP. Does it maybe not work for tournament hands? I am trying it on husng hands.

hacacare
03-01-2012, 12:50 AM
Well, it started to work after some time...

sreticentv
03-01-2012, 08:12 AM
You have to file->reset notes and reprocess to get scatter points on all of your hands

hacacare
03-01-2012, 07:31 PM
OK, thanks

incibus
03-25-2012, 02:35 PM
help->sql terminal

paste

select count(*) from notecaddy_scatter



What's the result?


Caddy Scatter doesnt appear at my HUD.
If i use this SQL the result is

count: 0

what is my problem with the caddyscatter?
Under Settings the Scatter is enabled

sreticentv
03-26-2012, 06:39 AM
Did you reset notes after enabling scatter?

incibus
03-26-2012, 10:27 AM
No, i didnīt...
Now it works,


Thank you

gotowned
03-26-2012, 09:27 PM
i copied latest files and reseted notes after enabling scatter.
still no scatter or sparks. whats next?

Azalin
03-27-2012, 08:29 AM
Same here :/

oerman
03-27-2012, 08:31 AM
Same :> is this something that could be broken in the latest build? I'm using an unofficial build because of the NCA package.

nilaynilay
03-27-2012, 10:25 AM
Same :> is this something that could be broken in the latest build? I'm using an unofficial build because of the NCA package.

you dont need to do that anymore as i posted on forum. let it auto update to 2.2.29

Azalin
03-27-2012, 10:36 AM
Same here :/

Just to add that I have autoupdated to 2.2.2.9 and reset notes and after started to recreate them I still see no scatter graph.

denetomtom
03-27-2012, 12:31 PM
I also have no caddy scatter and I am running ver 2229:confused:

james77100
03-27-2012, 04:56 PM
I have the latest version of hem2 and NC and... I have the same problem!
Before nca package i had a perfect caddy scatter so i dont understand.

M4TT
03-27-2012, 05:02 PM
I have the latest version of hem2 and NC and... I have the same problem!
Before nca package i had a perfect caddy scatter so i dont understand.


Same here.

Blake|42
03-27-2012, 05:30 PM
Just to add that I have autoupdated to 2.2.2.9 and reset notes and after started to recreate them I still see no scatter graph.

Same here

sreticentv
03-27-2012, 08:52 PM
I will look into this as it seems something isn't ok. Expect a fix in < 12 hours. Apologies for the inconvenience

sreticentv
03-28-2012, 07:34 AM
2.2.2.10 is up. Just open NC in hm2 and accept the auto update. You may have to reset notes though :(

oerman
03-28-2012, 07:50 AM
2.2.2.10 is up. Just open NC in hm2 and accept the auto update. You may have to reset notes though :(

Sweet :) Regenerating notes now and "select count(*) from notecaddy_scatter" is outputting results now :) Kind of crazy how much I missed looking at these graphs :)

denetomtom
03-28-2012, 07:53 AM
Thanks Sreti update works a treat, I did have to reset note though to make it work.

james77100
03-28-2012, 05:23 PM
Thanks you now it's good for me!!!

tahiti75
04-14-2012, 04:32 AM
caddy scatter doesnt shows to me i tryed and tryed nc version 2.2.2.23 use caddy scatter ticked , note processed this night 14 april it happen that i thic use caddy scatter i process the notes , after i close hem2 and reope and use caddy scatter is not ticked anymore.

tonite i wil try to process hand again

sreticentv
04-14-2012, 04:53 PM
caddy scatter doesnt shows to me i tryed and tryed nc version 2.2.2.23 use caddy scatter ticked , note processed this night 14 april it happen that i thic use caddy scatter i process the notes , after i close hem2 and reope and use caddy scatter is not ticked anymore.

tonite i wil try to process hand again

your settings might be corrupted. Please do this http://wiki.assaultware.com/Resetting-NoteCaddy-to-factory-settings.ashx

Clear the settings, not the note definitions

tahiti75
04-16-2012, 04:36 PM
your settings might be corrupted. Please do this http://wiki.assaultware.com/Resetting-NoteCaddy-to-factory-settings.ashx

Clear the settings, not the note definitions
hi Sreti
i did it as you said it work now i can see scatter graph! thx so much for your effort and your help!