Hem not importing / no stats on table

[heatfan03]

Hi,
My HEM worked fine before the new update but now it doesnt import hands and it doesnt find my tables or pop up stats for them.

help please :)

[heatfan03]

went through FAQ and have set up the hands to import to the right folder and they do (deleted current hands then as playing saw more hands go in )

I then did a hand filter and found the hands are not getting imported.

no help section on what to do with this ! :(

[fozzy71]

Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

[heatfan03]

1) What version of Holdem Manager are you using?
HEM professional 1.09 beta 26

2) a. What poker site are you playing on and does the problem occur on more than one site?
POKERSTARS (only play there)
b. Have you clicked on the Start Auto Import button? yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site. did that

4) Check to see if the hand histories are showing up in the correct folder.

YES



4) If the hand histories are not showing up in the folder, - THEY ARE


5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. - YES

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully? NOPE !!!

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. tried this

6) Have you tried the Table Finder and did it work? Dont know how

7) If you open the hand history files, are they written in English? Note that they should be. YES

8) Make sure UAC is disabled and unselect it and restart if it is.- umm dont know what this is

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

__________________________________________________ __________________________________________________ ___________________________

[netsrak]

You are running Vista and it worked before?

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or your Stars client, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

[heatfan03]

You are running Vista and it worked before?

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or your Stars client, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.


i restarted my comp and it worked after that, weird. I was on XP fwiw. I think it could have just been i needed a newer version to go with the stars updates.